Support
Software Support
Annual support is the means by which the value of your investment is maintained. In addition to basic "hotline" support for problems encountered, you are entitled to regular product upgrades as appropriate. This not only allows for occasional "bug fixes" but also for product development. In general, these releases are free of charge to support subscribers, but there may be a charge if there is a fundamental revision of the system.
Hotline support from YBP is available during normal office hours. Hotline support is not a substitute for training.
Because support and maintenance is viewed as of fundamental importance, the implementing of a support contract is a requirement of Sage to be taken with all products of this level to protect your investment.
You can have peace of mind with our Annual Support plan covering:
- Telephone support during office hours
- Resolving software implementation and data problems remotely or on site depending on the nature and urgency of the situation
- Any Annual Licence charges
- Annual site visit for maintenance and updates incorporating feature enhancements and legislative changes
YBP Desktop Support
Our Remote Support Service provides invaluable benefits to our clients. Within minutes of contacting Your Business Partners, a member of staff is able to remotely log on to your PC and resolve any issues quickly and efficiently.
Please Note:
- This service is chargeable for clients with out a current support contact.
- This service is charged at £60 + VAT per hour and is charged per 30 minutes or part of.
- Customers who do not have a current support contract will be charged per connection.
- For details on contracts please contact info@ybpconsultants.co.uk .
For support, please contact the support office on 0845 632 9792, after downloading the Desktop Support Module: